First Class. Professional, detailed, thorough. Independent local decision making factors in realistic situations from which lending is based. This bank cares, they are investing in small business loans other banks won't consider.
Very friendly tellers, however they just don't run a tight ship here. Within a few weeks of opening an account, they revamped their banking app and online interface, which essentially booted everyone off and you had to "re-enroll"... This wasn't intuitive or easy.
They charge for little things and maintenance of the accounts...(most banks do) and if you need help (a duplicate statement or other things not handled by a teller), you will have to wait. And wait. And wait. To see a banker. Even if the place is deserted (which it is due to ART construction).
That said, the waiting room is very nice, but who's got time for that? Not me. Moved over to U.S. Bank and the difference is night and day. Southwest Capital just isn't a convenient place to bank.
I love this bank. I live in the neighborhood, but our other, "bigger" bank was not too far away. The difference is that this place has some class. The lobby and grounds are very appealing. The drive-through is accessible and I feel safe using it. The folks in the lobby (tellers and desk people) are very helpful and friendly. I love the "small town, small bank" feeling. I want to put ALL of our money here. I wish these folks all the success. Thanks!
Worst Bank Ever. The commercial lending department is nothing more than people who make hard money loans and try to "loan to own." They tell you a rate and then loan docs come and then it's much higher they hope you default so they can take your property. Antoinette Fernandez has no knowledge of loans or customer services. She is very unprofessional. Don't use this bank.
I started an account about 2weeks ago very friendly but for some reason its taking forever to get my money transferred, it's stressful to not be able to use my money that my boyfriend send me, i need it😭