Workmanship is amazing. I had a lined dress one size too big that required fabric and pockets removed, new invisible zip inserted and strategically placed darts to make it fit. The results exceeded my expectations and dress looks better than the original. There were issues with timeliness, I dropped my dress off on a Monday with promises to be completed by 4pm Sat so I could collect it in time before flying overseas the next day. It wasn’t ready and after a frantic exchange of frustrations and explanations, they offered to deliver the dress to my home once the store closed for the day. And called the following morning before my flight to check the dress was ok.nThank you guys for the extra effort to help me out. And I can’t get over the excellent workmanship. I will definitely use your services again when I return to Australia next year, but with a bit more leeway on timing.
Anthony and Julia provided amazing service within a few days. These two amazing people went above and beyond to use remote measurements, iPhone photos and personalised request to rebuild my sons new outfit to fit him perfectly. With their experience and desire to provide a first class result for our wedding day. They also connected at a personal level and wanted to see the photos of the day. Truly lovely, professional and personal service. Thank you.
I went here 2 weeks ago to get a zip replaced.nAnthony told me to come back in 2 weeks when he had new invisible zips in.nToday I went back and he told me a completely different story and I’ve never met a more rude man.nHe should not be fronting this business...he’s a bad example of customer service.nHe has a very bad memory as well,nBut prides himself on remembering everyone...ha!!nSo not the case.nIt’s put me off Looksmart.nWhere’s the lovely woman that used to look after me ud83dude29
Pleasant experience. Guy at the front really friendly. Got my stuff tailored in one hour. Thank you
Anthony was an absolute pleasure to deal with. My item was altered perfectly and within an hour of dropping it off. Highly recommend.