Would give a zero rating if possible. My wife was just there a few minutes ago to wait for my mum to come and try on some shoes. My wife was there early (around 8.30) so it was before the store opened. The woman who apparently worked there arrived to the store and my wife didn't see her as she was on the phone to my mum trying to give her directions to the store. The worker came out to her car and started yelling and gesturing at her in a rude manner saying it's a private parking and that she needed to leave 'right now' without at least asking if she could have been there to wait for the store to open to buy the shoes which was the case here. There's ways to talk to people and instead of asking politely first, she chose to be an angry and horrible person to my wife and assumed that she was just parking there and trespassing. My wife was still on the phone trying to give my mum directions and they were both appalled at how she was spoken to in such a degrading way. If this is how you treat people, its very sad, as we will share our horrible experience with all our friends and family in the manly area as no one deserves to be treated so disrespectfully by your staff. A simple- 'excuse me are you by chance waiting to come in to the store?' would have earned you a new customer with a large family who needs shoes instead of losing one and potentially more. Shame this is how you run your business. We wanted to support a local business and thought we would be treated well by choosing a smaller and potentially family-run shop. Unfortunately this staff didn't feel it was worth being polite so of course I told her to take my mum elsewhere and needed to write this review as the degrading treatment of customers is uncalled for.
The loveliest staff!! I was having a terrible day; my shoes had literally fallen apart just as my husband and I were on our way to a lunch together nearby. We drove around to find a shoe store and came across Gilmour’s. A wonderful young lady went above and beyond to help me out and find such a cute pair of shoes - absolutely made my day!! Thank you for being so kind and helpful❤ufe0f
Fantastic customer service
Hello, long lost customer planning trip to shop to buy next pair of shoes.nI had the best experience ever each time when purchasing shoes in the past.nWish to be Cinderella again with comfortable shoes.nThank you.nSee you all shortly.