I recently shopped at the Mosman store with my mum. Jacqui was amazing, her professionalism, knowledge, help and patience was second to none. She was able to recommend styles that would suit our feet was was spot on. Jacqui is a real asset to Frankie4, I highly recommend seeing her when you shop in store. Thanks again Jacqui, you’re a real asset to the company.
This is a very busy shop so be prepared to wait but the wait is worth it! Staff are very knowledgeable and helpful and will go the extra mile to make sure you find the best shoe & the best fit. I bought the popular Nat in black wore them for the fist time & pretty much on my feet all day and they were comfortable & supportive to the end!
I can't fault the service at the Mosman store, what lovely sales staff. I even bought a set of socks as they didn't have stockings to try the shoes on with. Although the reviews of the shoes on google at excellent, I have to be honest and say that they have given me blisters on my heels after wearing them for only a couple of hours of quite non-strenuous walking.nStrange, they felt comfortable in the store.nI won't invest in more Frankie4.
I just loved my experience in-store today!! I drove from Newcastle 2hrs each way just to try on all the styles to know what fits my foot for all future online ordering.nnLotus and her colleague (who first greeted me) were so friendly, approachable and knowledgeable. I was nervous I may be intimidated by entering such a prestigious store but the girls made me feel so welcome. I love love love that I came home with a pair of Alices and I’m so excited to put in my next order online knowing they will fit me perfectly.nnThank you Lotus and friends for being so accommodating. Kristy x
I always have difficulty buying shoes because I have a narrow foot, a high arch and one foot is slightly longer. Eliza patiently helped me figure out which shoes accomodated my requirements, with or without inserts, which size was best depending on the style etc. It took over an hour to go through the process of elimination, and in the end I walked out with a pair of size 9 boots and a pair of size 9.5 flats. Eliza was able to email me a link to order another pair of boots in the colour I liked best, which she did not have in the store. It was a very happy experience and now I'm set for winter : )