Charmed is s good place to eat. The food is excellent, which is the main reason that we go to a restaurant. The staff were friendly and helpful, although we had to call on them rather than they on us due to how busy the place was. Great decor and atmosphere, but not the most comfortable of seats - which makes it more authentic.
Big eating area and fast friendly service. The fish cakes and spring rolls were great. The fish cakes had a crumbed exterior that I hadn't had before and it worked. The Red tufu curry was much better than average for the area and the herbal fish on Bok Choy was subtle but tasty.
Extremely disappointed!nI have eaten at this restaurant before and was happy with the food and service. However I made an order online and was given substandard food and service. Firstly the food was cold, which was something I was not going to complain about. But they made a mistake with the order and then refused to acknowledge it, continuing to insist to me I had made a mistake. I double checked me order before I sent it and I know what I ordered. The mobile site for placing an order requires you to do three mouse clicks to input an order, you have to choose a drop down to confirm which meat you would like to pick for that specific dish and then add it to the cart. I chose beef pad Kee Mao. They gave me vegetarian fried rice. These items do not sit near each other on the form and I would have had to have clicked 6 times incorrectly to have made that mistake with the order. I have never ordered a vegetarian fried rice so this is not as a result of an old order remaining. I also double checked that my order had been correctly added to the cart before I ordered it. They would not accept what I was saying unless I had a screenshot of the order when I submit it. Then when I reported that the steamed rice was gluggy, they assumed I was just being difficult because I had made the other complaint about the other dish. They told me that there is no problem with the rice and will not do anything about it. They said it was me who had the issue. Photo of the gluggy rice to highlight this. Very frustrating as we have spent over $50 on an order that we cannot eat. I would have not left a bad review had they been polite and handled this better. But unfortunately I have walked away from this experience with an empty stomach, $50 down and a bad taste in my mouth.
Absolutely horrible, I ordered pad Thai (amongst other things that were below average at best) but the pad Thai was very bland, flavourless and extremely dried out with bits of pork belly that tasted a week old and was dry, hard and chewy. Really disappointing, took 1 hour and 15 minutes for delivery that’s 5 mins away.nnWe used to order here all the time and loved the food here. Over the years quality and standards have certainly dropped and safe to say this is the last time I’ll ever order from here.
we ordered green curry and red curry which we wanted a bit spicy but they made it extremely hot you cant eat it at all. The teller mentioned I said Hot but I never said Hot.nnWas extremely disappointed and they provided nothing to compensate.